If you’re in Jessore and are a Nagad mobile banking user, then Nagad Customer Care Jessore is the go-to place for help—whether it’s for cash-in/out problems, PIN reset, KYC update, or even general inquiries. Let’s simplify the process, one step at a time.
What Is Nagad?
Nagad is the first ever digital financial service in Bangladesh from a Postal Office. The service was first introduced in March 2019, providing mobile banking features like cash-in/cash-out, money transfers, bill payments, mobile recharges, and more — all from your phone.
Jessore Nagad-Sheba Customer Care Center
If you’re in the area, you can go in person to a Nagad-Sheba service center in Jessore:
Sheba Center Head Post OFfice Jessore
- Address: Shaheed Sroad (Shahid Sôrôk), Near Zero Point, Jessore Sadar, Jessore-7400
Services Offered:
- PIN creation or reset
- KYC updates and dossier submission
- Handling complaints/feedback
- Support for Other Issues of Nagad account
Hours: EST Most likely Sunday to Thursday, 9:00 a.m. to 5:00 p.m excluding government holidays
Go to this center if you need in-person assistance — when pressing technical issues, or if a PIN reset or a KYC update doesn’t get you unstuck over the phone.
Also Read: Bkash Customer Care Jessore
Call Nagad Anytime : 24/7 Helpline
You don’t have to go anywhere to find help. Just call:
- 16167 – Toll Free and open from 24/7 to all Nagad users.
- 096 096 16167 — a complete phone number that you can call from a mobile carrier or landline.
Dial these numbers for urgent support regarding PIN resets, transaction problems, reporting a complaint or any other Nagad related query.
Email and Social Media Support
Prefer writing instead of talking? Here’s how:
- Email: For written assistance/request: Send your query to info@nagad.com.bd for any support/information.
- Facebook: Contact via Nagad’s official Facebook page, MYNAGAD, to seek and ask.
These routes are best for when you require documentation or for when you need a response in writing.
Stay Safe: Avoid Scams
- Do not disclose your PIN or OTP to callers or through SMS – Nagad personnel will never ask for this.
- If you identify any fraudulent or suspicious transfer, then immediately call Nagad and you should also file a police GD.
Real User Experiences
Here’s a quote from a friendly Nagad user on Reddit:
- “You complain to the Nagad helpline, send the screenshot and history and — they’ll try to return your money if it’s not withdrawn.”
It shows that addressing the problem promptly and supplying all the transaction details can improve your odds of a resolution.
Also Read: Teletalk Customer Care Jessore
In Jessore, Nagad makes things approachable via digital and physical support channels. Need to call 16167, your email info@nagad.com.bd, write to them on their Facebook page or simply drop in to the local Sheba Center at Jessore Head Post Office. Be careful to secure your information, move quickly if something goes wrong and select the right channel for your needs.
Frequently Asked Questions
Q1. What is Nagad?
A1. A digital financial service by Bangladesh Post Office.
Q2. Where is Nagad Customer Care Jessore located?
A2. Head Post Office, Shaheed Sroad, Jessore.
Q3. What services are available at Nagad Customer Care Jessore?
A3. PIN reset, KYC, complaints, support.
Q4. What are the office hours of the Jessore Sheba Center?
A4. Sun–Thu, 9 AM–5 PM.
Q5. What is the Nagad helpline number?
A5. 16167 or 09609616167.
Q6. Can I reset my PIN over the phone?
A6. Yes, via the helpline.
Q7. How can I contact Nagad by email?
A7. info@nagad.com.bd
Q8. Does Nagad have Facebook support?
A8. Yes, at “MYNAGAD.”
Q9. How can I stay safe from scams?
A9. Don’t share PIN/OTP.
Q10. What should I do if I face fraud?
A10. Call Nagad + file GD.
