bKash Customer Care Jessore provides in-person assistance for account, PIN, identity-verification, transaction and complaint-related issues. The official bKash contact directory lists the Jessore Customer Care Center on the ground floor of Morshed Center at 39 M K Road.
The centre is generally open seven days a week from 10:00 AM to 4:30 PM, excluding government holidays. Because schedules can change, call the official bKash helpline before travelling.
Call bKash: 16247 | Alternative: 02-55663001 | Open Google Maps
bKash Customer Care Jessore Contact Details
| Centre name | Jessore bKash Customer Care Center |
|---|---|
| Address | Morshed Center, Ground Floor, 39 M K Road, Jessore Sadar, Jessore |
| Helpline | 16247 |
| Alternative number | 02-55663001 |
| support@bkash.com | |
| Customer Care Center hours | 10:00 AM–4:30 PM, seven days a week, excluding government holidays |
| Map | View the centre on Google Maps |
Before visiting: Call 16247 to confirm that the centre is open and that your requested service is available. A special closure, government holiday or operational change may affect the normal schedule.
Official Address of bKash Customer Care Jessore
Jessore bKash Customer Care CenterMorshed Center, Ground Floor
39 M K Road
Jessore Sadar, Jessore
Bangladesh
Older or unofficial pages may display inconsistent building names. The official bKash directory identifies the location as Morshed Center. Use this name when asking for directions.
Check the official bKash contact and customer-care directory
bKash Customer Care Center Opening Hours
| Day | General schedule |
|---|---|
| Saturday | 10:00 AM–4:30 PM |
| Sunday | 10:00 AM–4:30 PM |
| Monday | 10:00 AM–4:30 PM |
| Tuesday | 10:00 AM–4:30 PM |
| Wednesday | 10:00 AM–4:30 PM |
| Thursday | 10:00 AM–4:30 PM |
| Friday | 10:00 AM–4:30 PM |
| Government holidays | Closed unless bKash announces otherwise |
This schedule applies to bKash Customer Care Centers. Smaller customer-care points may follow a different weekly schedule, so do not assume that every bKash service location keeps the same hours.
Services You May Request
Available assistance depends on bKash’s current rules, identity-verification requirements and system availability. Customers may visit or contact the centre for help with:
- Account access and PIN-related problems
- Account information and identity-verification guidance
- Failed, pending or disputed transactions
- Cash In and Cash Out complaints
- Send Money, Payment, Pay Bill or Mobile Recharge issues
- Account restrictions or account-status questions
- Transaction statements and complaint records
- Suspected fraud or unauthorized account activity
- General information about bKash services
Some problems can be resolved through the app, USSD menu, helpline or live chat. Calling before visiting can help determine whether in-person assistance is necessary.
Documents and Information to Take
Requirements vary by service. For identity-sensitive or transaction-related assistance, consider taking:
- The original National Identity Card used to register the account
- The phone containing the registered SIM
- The registered bKash mobile number
- The relevant transaction ID, date, time and amount
- The recipient or merchant number involved in the transaction
- Relevant SMS messages or screenshots
- Any existing complaint or reference number
The registered account holder may need to attend personally when identity verification is required. Confirm the requirements through 16247 before visiting on another person’s behalf.
Official bKash Support Options
Helpline
- Short number: 16247
- Alternative number: 02-55663001
bKash states that customer-care representatives are available through its helpline 24 hours a day. Normal call charges may apply according to your phone operator.
Live Chat
Use the official bKash Live Chat for online assistance. Check that the website address belongs to bkash.com before entering account information.
Send written enquiries to support@bkash.com. Include the registered mobile number, relevant transaction ID and a concise description of the issue. Never include your PIN, OTP or app password.
Customer-Care Locator
Use the official bKash customer-care locator to check available service locations.
How to Reset a bKash PIN
bKash provides self-service PIN-reset options through the app, USSD and helpline. In the app, select “Forgot PIN?” on the login screen and follow the identity and face-verification instructions.
You may also call 16247 and select the PIN-reset option. The automated process may request:
- Your National Identity Card number
- A recent outgoing transaction type
- The amount of that transaction
The verification process and available method can depend on how the account was registered. If self-service reset does not work, contact the helpline or visit the customer care centre with the required identification.
How to Report a Transaction Problem
- Save the transaction ID, amount, date and time.
- Verify the transaction status in the official bKash app.
- Call 16247 or use official live chat as soon as possible.
- Clearly explain whether the transaction was failed, pending, incorrect or unauthorized.
- Ask for a complaint reference and keep it for follow-up.
Transaction disputes may require investigation. Do not promise an immediate refund or reversal, as the outcome depends on the transaction records and bKash’s review.
Protect Your bKash Account
- Never share your PIN, OTP, security code or app password.
- Do not follow PIN-reset instructions from an incoming caller.
- Do not install an unknown app or enable screen sharing.
- Do not return money solely because an unknown caller reports an accidental transfer.
- Check transactions in the official app instead of relying on an SMS screenshot.
- Use only the official bKash helpline, website, app and verified social page.
- Contact bKash immediately if your registered phone or SIM is lost.
Frequently Asked Questions
Where is bKash Customer Care Jessore?
The official centre is on the ground floor of Morshed Center, 39 M K Road, Jessore Sadar, Jessore.
What is the bKash customer-care number?
Call 16247 or 02-55663001.
Is the bKash helpline available 24/7?
Yes. bKash states that its helpline and customer-care representatives are available 24 hours a day.
What are the Jessore Customer Care Center hours?
The general Customer Care Center schedule is 10:00 AM–4:30 PM, seven days a week, excluding government holidays. Call before visiting to confirm.
Is the Jessore centre located in Hasan Mansion?
No official bKash listing reviewed for this update identifies Hasan Mansion. The official address names Morshed Center at 39 M K Road.
Can I reset my bKash PIN without visiting the centre?
Eligible customers can use the “Forgot PIN?” option in the bKash app, the USSD process or the automated PIN-reset option through 16247. In-person verification may still be required in some cases.
Can someone else visit the centre for my account?
Identity-sensitive services may require the registered account holder and original identification. Confirm the requirement through the helpline first.
What is the official bKash support email?
The official support email is support@bkash.com.
