Jessore Palli Bidyut Samity, officially written as Jashore Palli Bidyut Samity, provides rural electricity services through two separate organizations: Jashore PBS-1 and Jashore PBS-2.
Customers should identify the correct Samity from their electricity bill before calling, submitting a complaint or applying for a new connection. This guide provides verified websites, hotline numbers, bill-payment guidance, complaint services, office information and useful official links.
Jashore PBS-1 and PBS-2: Quick Comparison
| Information | Jashore PBS-1 | Jashore PBS-2 |
|---|---|---|
| Official website | pbs1.jessore.gov.bd | pbs2.jessore.gov.bd |
| PBS hotline | 01769-404065 | 01769-404066 |
| Administrative mobile | 01769-400036 | 01769-400037 |
| General Palli Bidyut helpline | 16999 | |
Important: The consumer or account information on your electricity bill should show whether the connection belongs to PBS-1 or PBS-2. Use that identification instead of choosing an office only by district name.
Jashore Palli Bidyut Samity-1 Contact
| Head office | Taposhidanga, Jashore-7402 |
|---|---|
| Office phone | 02477760190 |
| Office mobile | 01769-401269 |
| Customer hotline | 01769-404065 |
| jessorepbs1@gmail.com | |
| Website | pbs1.jessore.gov.bd |
Open Jashore PBS-1 head office in Google Maps
Jashore Palli Bidyut Samity-2 Contact
| Administrative mobile | 01769-400037 |
|---|---|
| PBS hotline | 01769-404066 |
| Office phone | 0422778222 |
| jessorepbs2@yahoo.com | |
| Website | pbs2.jessore.gov.bd |
The zonal or sub-zonal office responsible for a customer may have a different complaint number. Check the current office directory on the PBS-2 portal or use the number printed on the electricity bill.
Electricity Complaint and Emergency Numbers
- General Palli Bidyut helpline: 16999
- Jashore PBS-1 hotline: 01769-404065
- Jashore PBS-2 hotline: 01769-404066
- Government emergency service: 999
When reporting an outage or another electricity problem, keep the consumer number, account number, meter number, registered mobile number and location available.
For a Fallen Wire or Electrical Hazard
Do not touch a fallen cable, electric pole, transformer or anything in contact with it. Keep people and animals away, call the appropriate PBS hotline and contact emergency services if anyone is in immediate danger.
Submit an Online Complaint
Bangladesh Rural Electrification Board provides an online customer-complaint form. Select the correct Palli Bidyut Samity and provide accurate consumer and contact information.
Open the official BREB customer complaint form
Save the complaint reference or a screenshot after submission so that the issue can be followed up later.
Apply for a New Electricity Connection
Customers in a Bangladesh Rural Electrification Board service area can begin through the official online-connection service. Before applying, confirm whether the property belongs to Jashore PBS-1 or PBS-2.
Open the official electricity connection links
Information Commonly Required
The current application system will provide the definitive checklist. An applicant may need:
- Applicant’s identification information
- Active mobile number
- Property or occupancy documents
- Connection-address information
- Required wiring or safety certification
- Load and connection-category information
- Application payment details
Do not pay a broker or unofficial agent. Pay only through the channel specified in the official application system or demand notice.
Palli Bidyut Bill Payment
Official PBS guidance includes payment instructions for supported mobile financial services such as bKash, Rocket, Upay and MyCash. Available providers, menus and service charges can change.
Check official bill-payment instructions
Before Confirming a Payment
- Choose the correct electricity or Palli Bidyut bill-payment option.
- Enter the consumer, account or bill number exactly as printed.
- Check the customer name and bill amount.
- Review any displayed service charge.
- Save the transaction ID and payment confirmation.
If payment is deducted but the bill remains unpaid, contact the payment provider and the appropriate PBS office with the transaction ID.
Load-Shedding and Service Notices
Planned shutdowns, maintenance notices, recruitment notices and other updates may be published on the appropriate Samity portal. A schedule from another PBS or an old social-media post may not apply to your area.
Frequently Asked Questions
What is the general Palli Bidyut helpline number?
The general helpline displayed by the official Palli Bidyut portals is 16999.
What is the Jashore PBS-1 hotline?
The BREB directory lists 01769-404065 as the Jashore PBS-1 hotline.
What is the Jashore PBS-2 hotline?
The BREB directory lists 01769-404066 as the Jashore PBS-2 hotline.
How do I know whether my connection belongs to PBS-1 or PBS-2?
Check the Samity name printed on the electricity bill, consumer record or payment screen. Do not assume that every rural connection in Jashore belongs to PBS-1.
Can I apply for a new connection online?
Yes. Use the official connection link provided by the Bangladesh Power Division or Rural Electrification Board and select the correct service provider.
Can I pay a Palli Bidyut bill using mobile banking?
Supported payment services include mobile financial service channels. Confirm the current provider, account information, bill amount and any charge before completing payment.
Where is the Jashore PBS-1 head office?
The official contact page lists the head office at Taposhidanga, Jashore-7402.
